Refund policy

9. CANCELLATIONS AND REFUNDS

9.1 The Customer may cancel an order by notifying the Supplier by telephone and confirming by email within 24 hours of placing an order (providing the goods have not already been shipped and providing keys have not been cut) and any money paid by the Customer will be refunded less the charges incurred by the Supplier in processing the Customer's card payment (3% of the total order value) and less an administration fee of £9. If any keys have already been cut by the supplier the indicated price of the keys will also be deducted from any refund.

If an order has already been processed and the goods have been dispatched it is deemed as too late to cancel the order. If 24 hours has elapsed since the order was placed it is deemed as too late to cancel the order.

9.2 Returns and Refunds are at the sole discretion of the Supplier. Faulty goods will be dealt with as described in section 8.3 of these terms and conditions. The Supplier does not accept Returns for Goods simply not wanted or incorrectly ordered. Returns must be made within 7 days of delivery date and Goods must be in all original packaging with all original accessories and documentation and must be in an 'as new' condition. Returns must be accompanied by a Returns Authorisation Number (RAN), which will be issued at the sole discretion of the Supplier. Returns will not be accepted at the Supplier's goods inwards department without the RAN number clearly marked on the package. Refunds will be at the sole discretion of the Supplier and will be the amount paid by the Customer less the charges incurred by the Supplier in processing the Customer's card Payment (3% of total Order value) less the amount paid by the Supplier for the original delivery of the Goods and less a handling and administration fee of £19. If any keys have already been cut by the supplier the indicated price of the keys will also be deducted from any refund, however the keys must be returned (for destruction) to safeguard the security of the next customer purchasing this lock. The Customer will be solely responsible for the costs in shipping the Return back to the Supplier.

9.3 The Supplier can, at its sole discretion, cancel any order placed by a Customer, and return any money paid.